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KitchenCollage.com Privacy Policy
Kitchencollage.com is committed to protecting your privacy. We will never sell or give your information to a third party. We only use the information that we collect from you to process your order. In order to process your order, we need to know your name, your mailing address, your shipping address, your phone number, your e-mail address, your credit card number and its expiration date. We will contact you by phone or by e-mail if we have any questions about processing or filling your order.
If you request to be added to our e-mail list, you will periodically receive e-mails with news from Kitchen Collage of Vail Valley, special offers, and coupons. If you would like to change your contact information or be removed from our e-mail list, please e-mail us at info@kitchencollage.com or call us toll free at 888-239-4743. Please allow five business days for your request to be processed.
Cookies are small pieces of information stored by your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information. Since our cookies allow our store to recognize you as a returning customer, they allow you to check-out more quickly & review your order history. If you choose to prevent your browser from accepting our cookies, you will not be able to take advantage of these special features offered by kitchencollage.com.
When you place an order with kitchencollage.com, we keep your information safe and secure by using sophisticated encryption and authentication tools. Unfortunately, we can not guarantee that any data you transfer over the internet will be 100% safe and secure. You, therefore, transfer information to and from our website at your own risk.
Protecting the privacy of children is very important to us. We did not design our website to attract children under the age of 13, and we will not knowingly collect or maintain information from them.
We will periodically update our privacy policy. When this occurs, we will post our new privacy policy on our website. Once posted, the new privacy policy will go into effect immediately and will replace any previously posted policies.
If you have questions or concerns regarding our privacy policy, please e-mail us at info@kitchencollage.com or call us toll free at 888-239-4743.
KitchenCollage.com Return Policy
If you are not completely satisfied with your purchase from kitchencollage.com for any reason you may return it to us within 30 days of your order. You may request an exchange or a refund. Your return must be accompanied by a copy of your original receipt or by a copy of your original gift receipt.
Returns accompanied by a copy of the original receipt will be refunded to the credit card that you used to place your order.
Merchandise returned with a copy of your gift registry receipt may be exchanged for different merchandise of equal value. We will most likely contact you by phone or e-mail to discuss your exchange.
Returns by mail
If you would like to return an item by mail, please complete the return form that was shipped with your merchandise and include it in the package along with a copy of your original receipt.If you do not have your return form, please make sure that you include the following information with your return:
Your Name
Complete Address
Phone Number
E-Mail Address
Item Name or Description
Reason for Return
Action to be Taken (replacement or exchange)
Credit Card Number and Expiration Date (This is necessary to refund your credit card)The shipping cost for returning an item is your responsibility. We strongly recommend that you pack the item properly and insure it since we cannot issue credit for broken or damaged goods. Please choose a shipping carrier and send your return to one of the following addresses:
U.S. Mail Only
kitchencollage.com
PO Box 466
Edwards, CO 81632
(970) 926-0400Any Other Shipping Carrier (Besides U.S. Mail)
kitchencollage.com
108 W. 2nd Street
Eagle, CO 81631
(970)328-4104If you have any questions about your return, please call us at 888-239-4743. Please leave a detailed message along with your phone number and we will return your call within 24 hours.
Warranties
Many of our products come with warranties. Please fill out the warranty card included with your product and mail it to the appropriate company. If you have any trouble with your product, please contact the product’s company directly. If you need our assistance with a warranty issue, please call us at 888-239-4743. Please leave a detailed message along with your phone number and we will return your call within 24 hours.
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Phone: 888-239-4743 Fax: 970-926-0401
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